Privacy Policy

Last Updated: July 1, 2025

New Home Buddy, LLC (“New Home Buddy,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our platform and services (collectively, the “Services”). By using the Services, you agree to this Privacy Policy.

By submitting your name and contact information on a contact form or by registering for our Services, you consent and agree to receive marketing communications including emails, calls or text messages from New Home Buddy, its affiliates, the homebuilder, and parties related to this search or home. Your agreement is not a condition to purchasing any property, goods or services. By submitting this information, you agree to this  Privacy Policy and our Terms of Service.

If you have questions or concerns, please contact us at jonathan@newhomebuddy.com.

1. Information We Collect

We collect the following types of information when you interact with our Services:

Personal Information

  • First and last name
  • Email address
  • Phone number
  • TREC Number (if applicable)
  • Builder name (if applicable)
  • Division (if applicable)
  • Contact Type: Agent or Buyer (if applicable)

Technical and Location Information

  • IP address
  • Browser type and operating system
  • Location data, either consented (e.g., GPS-based for map features) or inferred by IP address

Usage Data

  • Cookies or similar tracking technologies to monitor user behavior and platform performance (see Section 4 for details).

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Improve Services: Deliver, operate, and enhance platform features, including the map functionality and personalized experiences.
  • Communication: Send important updates, newsletters, event invitations, and promotional content via email or phone through our third-party provider, Active Campaign.
  • Analytics and Performance Tracking: Analyze user behavior and system performance using Google Analytics, Amplitude, and other tools.
  • Compliance: Comply with legal and regulatory obligations as required by local laws.

3. SMS/Text Communications

2. Acceptance of Terms

By opting in to receive SMS or text communications from New Home Buddy, LLC. (“Company,” “we,” “us,” or “our”), you agree to this Privacy Policy, as well as our Terms of Service, which is incorporated by reference. If you do not agree, you must not use our SMS services.

2. SMS/Text Communications Overview

We may use SMS or text messages to provide updates, reminders, promotions, alerts, or other relevant communications. Message frequency may vary based on your interactions and preferences.

2.1 Short Code or Long Code Use

Our text messages are sent via 10DLC (10-Digit Long Code) numbers or other approved channels compliant with carrier requirements and applicable laws.

3. Opt-In and Consent

By providing your mobile number and explicitly opting in, you consent to receiving SMS messages from us. Consent is not a condition of purchase. You can opt-in by:

  • Signing up through our website or application
  • Texting a keyword to our designated number
  • Completing a registration form explicitly agreeing to receive messages

4. Opt-Out

You may opt-out of receiving SMS messages at any time by texting “STOP” to the number you receive messages from. After opting out, you will receive one final confirmation message. Standard carrier message and data rates may apply.

5. Message and Data Rates

Message and data rates may apply to SMS communications. Check with your mobile carrier for details. You are responsible for any fees incurred when you receive or send SMS messages.

6. 10DLC Compliance

6.1 Transparency and Registration

Our SMS communications comply with 10DLC guidelines, including proper registration of our campaigns and phone numbers to ensure transparency and minimize spam.

7. No Guarantees

While we strive for timely and accurate delivery of messages, we do not guarantee:

  • Message delivery or receipt.
  • Compatibility with all mobile carriers or devices.

4. Data Sharing

We share your information with third parties only as necessary to provide the Services or comply with legal obligations:

  • Service Providers:
    • Active Campaign: For communication and email outreach purposes.
    • Amplitude, Google Analytics, and Snowflake: For tracking and analyzing platform usage.
    • Follow Up Boss: Data will not be sold or shared with third parties for their promotional or marketing purposes.
    • Stripe: For payment processing.
  • Legal or Regulatory Authorities: Information may be shared if required by law or to protect our rights or the rights of others.

For more details on these third parties, please refer to their respective Privacy Policies:

5. Cookies and Tracking

We use cookies and similar technologies to:

  • Monitor and improve platform performance
  • Analyze user behavior and preferences
  • Enhance the user experience

You can manage cookie settings through your browser. Note that disabling cookies may limit some functionality of the Services.

6. Data Retention

We retain personal data only as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Aggregated data from analytics may be retained indefinitely, but it will not include personal identifiers.

7. User Rights

You have the following rights regarding your data:

  • Data Requests: You may request a report of your personal data by contacting jonathan@newhomebuddy.com. While we strive to accommodate requests, we do not guarantee delivery within a specific timeframe.
  • Corrections: You can request updates to inaccuracies in builder, community, or inventory information at any time.
  • Opt-Out: You may unsubscribe from communications by following the opt-out instructions in our emails or contacting us directly.

8. Eligibility

The Services are intended for users aged 18 and older. We do not knowingly collect or store information from individuals under 18.

9. Data Security

We take reasonable measures to secure your data, including:

  • Encryption: Using Amazon DynamoDB encryption at rest.
  • Authentication: Utilizing Amazon Cognito for user authentication.
  • Data Transfers: Employing AWS App Sync GraphQL and Amazon OpenSearch Service for secure data management.

For more details, see the privacy and security documentation of:

10. Legal Compliance

We operate exclusively in the United States and comply with applicable local laws and regulations.

11. Changes To This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on our website with the “Last Updated” date. Continued use of the Services after changes are made constitutes acceptance of the updated policy.

12. Contact Information

For privacy-related inquiries or to exercise your rights, please contact: